Questions? We've got answers.
Everything about shipping, Amazon returns, mailboxes, printing, and notary at ShipPoint Center — grouped by service, all in one place.
Shipping
Do I need an appointment?
Never. Walk in anytime during business hours — no appointment, no account, no line.
Do I need to pack the item before I come in?
No. You can bring it unpacked and we'll pack it for you. Or pack it yourself — whichever is easier. Unpacked lets us quote the exact box size and packing materials, which is sometimes cheaper overall.
Can you print my shipping label, or ship without a printer?
Yes. Email us the label or bring the QR code and we'll print it here — no printer needed on your end. It's one of the most common reasons people come in.
Do you sell boxes and packing supplies?
Yes — boxes in every size, plus bubble wrap, tape, foam, and mailers. Buy just what you need, or let us pack it for you.
How do you compare rates across carriers?
We enter the destination, weight, and dimensions once, and our system pulls live rates from UPS, USPS, FedEx, and DHL. You see the prices side-by-side — cheapest, fastest, or best value — and choose.
Can I drop off a prepaid package from Amazon or eBay?
Yes. Bring your item with the prepaid label attached (or the QR code for Amazon returns), and we'll scan it in and hand it to the carrier. You get a drop-off receipt as proof.
Can I track my package?
Every shipment comes with a tracking number, printed on your receipt and texted or emailed if you'd like. You'll always know where it is.
Do you ship internationally?
Yes — to nearly every country. We fill out the customs paperwork, calculate duties where we can, and recommend the right carrier based on speed, cost, and destination reliability.
How long does international shipping take?
It depends on the carrier and destination — DHL express reaches most countries in 2–4 business days, while economy options cost less and take longer. We'll give you the estimate for each carrier before you choose.
What if my item is fragile or high-value?
We specialize in fragile and high-value packing — electronics, glassware, artwork, collectibles. We use double-boxing, custom foam, and the right insurance level for what's inside.
What forms of payment do you accept?
Cash and all major credit and debit cards.
Do you offer shipping discounts for small businesses?
Yes. If you ship regularly, we can set up a business account with priority handling, invoice billing, and (often) better rates than walk-in. Ask us about it.
Amazon returns
Do I need to box the item myself?
Nope. Bring it in whatever shape — unboxed, partially opened, or still-in-the-package. We box and tape it on our side.
Where do I find the QR code?
On Amazon, go to Your Orders, click Return or replace items on the order, pick a reason, then choose Drop off at third-party location. Amazon will show the QR code at the end — you can screenshot it or save it to your phone.
Is there a charge?
If Amazon is giving you a free return (which most returns are), it's free here too. Amazon pays us to process the return — you don't pay anything.
How soon will I get my refund?
Amazon typically issues the refund within 2–3 business days of us scanning in your return. Some categories (like Prime items) refund even faster — sometimes immediately after drop-off.
Do I need an ID?
No ID is required for Amazon returns. Just the item and the QR code.
Can I return a large item?
We handle most normal-size returns (anything up to a large box). For oversized items or items requiring LTL freight return, Amazon usually arranges a pickup directly — but come in and we'll take a look.
What if I only have a printed label, not a QR code?
That's fine too — bring the label and the item, and we'll scan it in as a standard drop-off. If you need the label printed, we can do that in-store for a small fee at our print desk.
Do you also do Kohl's or Whole Foods Amazon returns?
Amazon partners with several drop-off locations. We're authorized to handle Amazon third-party drop-off returns directly — the fastest option. If your return specifically routes to Kohl's or Whole Foods, that'll be noted in the Amazon return flow.
Do you have a line?
Rarely. Because Amazon returns are so quick, any short queue moves fast. We'll keep this counter staffed during our posted hours.
Mailboxes
Is this different from a PO Box?
Yes. A PO Box is a USPS-only product — it can't accept UPS, FedEx, DHL, or Amazon. Our mailboxes are at a real street address, so they accept packages from every carrier, and you can use the address for your driver's license, business filings, and anywhere else an address is required.
Can I use this as my LLC or business address?
Yes. It's a legitimate commercial address — not a residential one — which is often better for business purposes. Customers from Carmel, Mahopac, Brewster, Patterson, Kent, and across Putnam County use our address for their LLC registration, EIN, Google Business Profile, and business licenses.
What's USPS Form 1583 and why do I need to fill it out?
It's a federal form that authorizes us to receive mail on your behalf as a Commercial Mail Receiving Agency (CMRA). You sign it, we keep a copy, and USPS keeps one on file. We'll print and notarize it for free when you sign up — it takes about five minutes.
Can I get package alerts?
Yes, every plan includes free text or email alerts the moment a package arrives for you. You can come in and pick it up anytime during our open hours.
What happens if I'm traveling?
We'll hold packages for up to 30 days at no extra cost. Traveling longer? Upgrade to mail forwarding and we'll send your mail to wherever you are — weekly, monthly, or on-demand.
Can I add multiple names to one mailbox?
Yes — a mailbox can receive mail for multiple individuals, or one individual plus a business name (like "Jane Smith" and "Smith Design LLC"). Each name needs to be listed on the 1583.
What's your cancellation policy?
Month-to-month plans can be cancelled anytime with 15 days' notice. Annual and 6-month plans are prepaid — we don't refund unused months, but you can transfer remaining time to another user.
Can I pick up after hours?
Our standard pickup is during business hours. If you need 24/7 access, ask us — we can set that up as an add-on depending on availability.
Print & office
How do I send you a file to print?
Email it to [email protected] with quantity and instructions, upload via our counter QR code, or bring it in on USB. We accept PDF, Word, Excel, JPG, PNG, and most common formats.
Can you print an Amazon return label for me?
Yes — forward the label PDF and we'll print and tape it on your package. If you have an Amazon QR code instead, even better: bring the item and we'll handle it as a free QR drop-off return — no label needed at all.
How much does printing cost?
Per page, with volume discounts. Single B&W pages start around $0.25; color around $0.75. Bulk jobs (50+ pages) drop significantly. We'll quote before we start.
Can I print from my phone?
Yes. Email the file or use our upload page — we'll print from whatever device works for you.
Do I need an appointment for scanning or shredding?
No. Everything is walk-in. Large shredding jobs (multiple bankers' boxes) are easier if you email ahead so we can set aside time.
Is my document confidential?
Yes. We don't keep copies of anything you print, scan, or fax. Scan jobs are deleted from our system once delivered. Shredded documents are destroyed on-site.
Can you notarize a document on the same visit?
Yes. Bring the unsigned document (or email it to us to print), bring your ID, and our notary service can handle it on the same visit.
Can I drop off a file and pick it up later?
Yes. Email the file with your instructions, swing by later, and we'll have it bagged and ready at the counter.
Notary
Do I need an appointment?
No. Notary is walk-in during our regular business hours. If you're coming for a complex multi-party signing, a quick heads-up email helps us set aside time.
Can I sign the document before I come in?
No — please don't. The notary is required to witness your signature in person. Bring the document unsigned.
What IDs do you accept?
Any government-issued photo ID that's current and unexpired: driver's license, non-driver state ID, U.S. passport, U.S. passport card, permanent resident card, or military ID.
What documents do you commonly notarize?
Affidavits and sworn statements, power of attorney (POA) forms, real estate documents (deeds, lien waivers, some closing paperwork), loan and mortgage documents, medical forms and HIPAA releases, parental consent and travel authorization letters, vehicle title transfers and bills of sale, copy certifications (where permitted by law), and USPS Form 1583 — notarized free when you rent a mailbox with us.
How much does it cost?
$2.00 per signature — the standard New York State fee. No surcharges. If your document has multiple signatures to notarize, the fee is per signature. USPS Form 1583 is free with a mailbox rental.
What if I need to print the document first?
Email it to [email protected] and we'll print it at our print desk, notarize it, and you're out the door in one visit.
Can you notarize a document in another language?
We can notarize a signature on a document in any language, as long as we can identify the signer and confirm they understand what they're signing. If you don't read English fluently, please bring someone who can explain the document to you — the notary cannot provide that guidance.
Do you provide witnesses?
Staff members can sometimes witness if available, but we can't guarantee it — please bring your own witnesses when your document requires them. Witnesses must also bring valid ID.
What about apostilles?
We notarize the document; after that, you submit it to the New York Department of State for the apostille. We can walk you through the process and ship the completed document through our shipping counter.
Can I notarize a will or living trust?
We can notarize signatures, but New York wills require specific witness procedures. Bring your witnesses, and we strongly recommend an attorney's guidance before coming in to sign.