No box. No label. Just your QR code.
Bring the item and your Amazon QR code — we scan, box, and ship it back at the counter. No packing, no printing, no trip to the far end of the county.
Three steps. That's it.
Start your return on Amazon
Go to Your Orders → Return or Replace Items. Pick a reason, then choose "Drop off at third-party location." Amazon shows a QR code at the end — screenshot it or leave it up on your phone.
Bring the item to our Carmel store
No need to box or wrap it. Bring it in as-is — loose, in the original packaging, still in the shopping bag — whatever. Just have your QR code ready to show at the counter.
Walk out done
We scan, inspect, box, and ship it. You leave with a drop-off receipt in hand. Amazon's refund posts on their normal timeline.
Common questions.
Do I need to box the item myself?
Nope. Bring it in whatever shape — unboxed, partially opened, or still-in-the-package. We box and tape it on our side.
Where do I find the QR code?
On Amazon, go to Your Orders, click Return or replace items on the order, pick a reason, then choose Drop off at third-party location. Amazon will show the QR code at the end — you can screenshot it or save it to your phone.
Is there a charge?
If Amazon is giving you a free return (which most returns are), it's free here too. Amazon pays us to process the return — you don't pay anything.
How soon will I get my refund?
Amazon typically issues the refund within 2–3 business days of us scanning in your return. Some categories (like Prime items) refund even faster — sometimes immediately after drop-off.
Do I need an ID?
No ID is required for Amazon returns. Just the item and the QR code.
Can I return a large item?
We handle most normal-size returns (anything up to a large box). For oversized items or items requiring LTL freight return, Amazon usually arranges a pickup directly — but come in and we'll take a look.
What if I only have a printed label, not a QR code?
That's fine too — bring the label and the item, and we'll scan it in as a standard drop-off. If you need the label printed, we can do that in-store for a small fee at our print desk.
Do you also do Kohl's or Whole Foods Amazon returns?
Amazon partners with several drop-off locations. We're authorized to handle Amazon third-party drop-off returns directly — the fastest option. If your return specifically routes to Kohl's or Whole Foods, that'll be noted in the Amazon return flow.
Do you have a line?
Rarely. Because Amazon returns are so quick, any short queue moves fast. We'll keep this counter staffed during our posted hours.
Bring the item. We'll do the rest.
Coming soon to Carmel, NY. Join the waitlist and we'll let you know the moment our doors are ready.